Warranty, Returns & Replacement Policy

HAZI TECH products are covered by a 3-month comprehensive warranty from the date of delivery.

Defective products

If you believe your product is defective, contact HAZI TECH before sending anything back. We may request reasonable evidence, such as photos or videos, to verify the reported fault.

If the defect is confirmed and covered by the warranty, HAZI TECH will ship a replacement unit free of charge to the shipping address used for the original order.

No international return required in normal warranty cases

HAZI TECH products are shipped globally from Sri Lanka. To avoid placing the cost and delay of international return shipping on customers, a verified defective unit normally does not need to be returned to Sri Lanka unless HAZI TECH specifically requests otherwise.

Returns

Returns are accepted for defective products only as part of the warranty process. Contact HAZI TECH first for assessment and instructions. Do not ship a product back without prior authorization.

Exchanges

HAZI TECH does not offer exchanges. Warranty replacement of a verified defective product is not considered an exchange.

Warranty exclusions

The warranty does not cover faults or damage caused by incorrect installation or wiring, incorrect voltage, misuse, physical damage, unauthorized modification, or use outside the product's intended purpose.

Contact

For a warranty claim, contact HAZI TECH at [email protected] and include your order details and evidence of the reported fault.